With more and more businesses relying on IT we’ve been working hard to make the management of your IT infrastructure more cost effective and less of a hassle. After all your IT systems are meant to make life easier, not harder. We believe Netcetera247 Complete Server Management is the most robust management available.
If your IT and server management is taking up far too much of your time and the costs are starting to spiral out of control then this new management solution will address all of your concerns at an affordable monthly cost. We know how important your IT equipment is, whether it’s your website or your office management system. Businesses rely on their IT hardware to perform and deliver. Looking after it all can be time consuming and costly and this is why we have developed our new 24/7 enhanced Cloud Server Management.
We have listened to what our clients have said, and we now believe 247 Complete will deliver the very best management at an unbelievable price.
Monthly monitoring, maintenance and troubleshooting, everything you need to ensure you’ll have a fully functional performant infrastructure.
If you let us take the strain look at what we could take over for you:
- Hardware & software audits
- LogMeIn Pro
- Alert filtering
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Patch whitelisting service – we test all Microsoft security updates before they are deployed
- Multi-vendor antivirus management – we update definitions for AV vendors
- Remote restart of services and applications
- Emergency low disk space alerting (Windows & Linux)
- Malwarebytes
- 24×7 chat support for Product related issues
- PSA integration support
- Automated low disk space alert and clean-up (Windows Only)
- Lights out management: when a server is down, we reboot it automatically (if it relates to resolving one of the alerts below)
- Our NOC resolves up to 90% of alerts related to:
- Active Directory • Exchange
- DHCP/IIS
- Blackberry
- Sharepoint
- SQL
- Windows Terminal Server
- VMware
- VSS
- SBS
- Windows Performance
- Hyper-V
- Diagnose all uncertain hardware alerts (i.e. potential battery replacements)
- Patch deployment
- 24×7 chat support for Patching and Antivirus issues.
- Reinstall AV software if corrupted
- Email Roundup Monitoring
- Emergency low disk space alerting & cleanup (Windows & Linux)
- Discounted project services
- AV scan and remediation for infections
- Service Pack Installation during off hours
- Driver updates for servers
- Firmware updates (with LOM access, or if vendor provides through the console)
- Server Cluster Health Checks and remediation/ recommendation for improvement
- Exchange
- Health Checks for Exchange 2003 and above – includes running Best Practice Analyser and fixing issues found
- Defrag and repair Exchange servers
- Update expired web certificates
- Setup email roundtrip monitoring
- Configure recipient update policies for multiple domains
- VMware
- Health Checks of configurations, including vCPU and memory, network setup
- Review error logs using vSphere or vCenter
- Reconfigure VMs & host data stores
- Hyper-V:
- Health Checks including network setup, memory cache, RAID configuration
- Configure VMs Assign issue-based tickets including:
- Exchange troubleshooting
- Outlook web or Outlook Anywhere Access
- DAG replication
- Active Sync issues
- Spam issues
- Auto discovery feature issues
- Restore mailboxes as part of a disaster recovery
- Outlook calendar issues
- SBS troubleshooting
- Remote web workspace
- WSUS issues
- Windows Backup issues
- Sharepoint issues
- SBS Console crashes
- Reporting and monitoring services
- Remote Desktop troubleshooting
- Login issues
- Gateway policies
- Web Access
- Single Sign On
- Licensing
- Session issues (including timeout, printing, broken gateway, user profile, certificates)
- Remote Application access
- RDP port
- VMware troubleshooting – performance issues on VMs and host machines
- Hyper-V troubleshooting for performance issues
- Email delivery issues
- Server performance issues, including high CPU, low memory, memory leaks and slow response
- Group Policy failures, such as settings not getting applied to user or machines
- Windows server errors (including blue screens, memory dumps, & errors related to third-party apps on a best effort basis)
Ask yourself does your current level of management provide you with all of the above?
All this from only £50.00 per server per month.
If you would like the peace of mind that comes with the knowledge that your server is being properly managed the next step is simple – contact us today.
Get Complete Server Management Today
Questions?
Speak to our friendly sales team today to find out what our services can do for you, or for any other queries, please call 0330 439780 or Chat Live with one of the team